Most employee problems can be avoided or can be easily handled if you have the right systems and procedures in place. However, while most small businesses employ staff, they don’t usually have the luxury of a Human Resources Department. They also usually don’t have the expertise to handle employee problems when things go wrong.

Over recent years we have read of reports of nurses abusing elderly patients; of teachers going on strike; of police personnel assaulting members of the public; and so on. Why?