Performance appraisal systems have fallen out of favour in recent times for a number of reasons, a chief one being that managers lack the coaching and interactive skills to give constructive feedback to their staff.
This 2-day course is aimed at managers, supervisors, team leaders and HR Practitioners responsible for performance management in the workplace.
The training is highly interactive and while theory is covered, the emphasis is on developing the learners’ practical inter-active/coaching skills.
Course content includes
- The concepts of performance management, talent management, performance appraisal and performance coaching
- The concepts of Best Practices, Benchmarking and Standard Operating Procedures (SOPs)
- The Danny Langdon Work map as a tool to analyse business performance
- Role profiling – determining appropriate key performance areas (KPAs) and key performance indicators (KPIs)
- Agreeing SMART goals and targets, including both realistic and stretch goals (performance contracting)
- Accountability for meeting agreed goals and targets
- Assessing performance objectively and fairly
- Continuous constructive feedback and coaching as opposed to historical assessments
- Identifying training and development needs through the performance management process
- Coaching principles
- Setting boundaries
Learning outcomes
- Questioning techniques – asking the right questions
- Listening for understanding
- Allowing self-reflection to enable an employee to understand why standards and rules are important
- Giving praise and recognition sincerely
- Practical coaching – role plays
- Identifying and resolving performance barriers
- Ensuring performance review (appraisal) forms are accurate and fair and getting agreement from employees on their performance assessment
- Journalling – documenting coaching undertaken on a continuous basis
Duration
Two days
Approved programme
COMENSA is the only SAQA-recognised professional body for coaching and mentoring in South Africa.
We have partnered with Bruno Bruniquel Coaching who have been awarded COMENSA Training Provider Programme for this course.
Our team have worked with:
