During times of crisis, emotions and anger can flare up within management teams and employees. This can lead to poor performance and productivity across the organisation and high performers to exit.
The purpose of the Anger Management programme is to equip leaders and employees who have anger issues with the knowledge and skills to be able to manage their emotions.
Learning Outcomes
Demonstrate an understanding of anger including:
- How anger can be used against a person
- How anger can give a person strength in stressful situations
- How losing one’s temper can have serious consequences
- How anger manifests itself differently in different people
- Describe what is meant by anger management
Recognise triggers that fuel anger including:
- Recognising the symptoms that you are becoming angry and/or that the other party with whom you are interacting is becoming angry
- Understanding why getting angry with subordinates can be counter-productive
- Learning how to avoid people who trigger you to anger
- Recognising when you are being manipulated
- Recognising when to walk away from no-win situations
- Recognising stressful situations over which you have no control and self-talking yourself to remain calm
Control their emotions by:
- Recognising that becoming angry is your choice
- Analysing and evaluating your anger
- Centering to calm yourself and refocus anger
- Asking questions instead of becoming angry
- Using the ‘Go to the Balcony’ technique
- Using breathing techniques and exercise to calm yourself and refocus anger
- Setting boundaries and dealing with boundary violations
- Stepping away from situations and people who make you angry
- Talking through your feelings with an impartial person
- Switching ‘mental channels’
Manage a discussion which becomes heated including:
- Testing your assumptions and paradigms
- Defusing an angry person by asking reflective questions
- Establishing what the other person wants
- ‘Buying’ time and ensuring you do not run out of time
Conduct a crucial conversation including:
- When is a crucial conversation required
- Key principles for conducting a crucial conversation
- Planning for a crucial conversation
- Conducting a crucial conversation
Conduct self-reflection including:
- What is self-reflection and why is it a good practice
- The value of positive self-talk
- Journaling
Our team have worked with:
